testimonials
Our team are a dedicated group of professionals with the credentials, compassion, and drive to deliver quality care and a supportive environment.
Huge thank you...
I just wanted to say a huge thank you for your prompt response and speedy process. This prevented an unsafe discharge occurring. I really appreciate your clear communication and timely process.
Warm and Welcoming...
I took a person to a supported accommodation project, referral was sent via Probation, and the person did well and loved it. The team had so much knowledge in regards to mental health services.
It is in Canterbury and the person felt so supported by the staff and felt this would help be drug free and live a normal life. There was an amazing feel to the accommodation and the staff, they took their time, and this was a game changer, later the person told me they just see them self living the life wanted and that they have not seen this for years.
Service User Feedback...
I find the staff here very helpful, friendly and kind. They help me attend meetings on time and take my medication on time and responsibly. They help me engage with Forward Trust and also AA meetings. They also offer support with food, cooking and cleaning prompts.
Good Example of Persistence...
“I just wanted to commend you on your commitment with our client and thank you for all the hard work your team is doing…I think this is one of those cases that will eventually be able to be used as a good example of how persistence in the face of adversity, and good communication/understanding, can help a client to accept support and improve their life to where they want it to be.”
Service Manager Feedback...
I have been liaising with Ashley (Service Manager) for the past few months regarding the care and support for two of my patients residing at Citta Care. Ashley is always pleasant, supportive and knowledgeable when communicating via telephone. His emails are always opened and responded in a timely manner and if he is unavailable to help, he always directs me to the appropriate staff member on duty.
Well Done...
I would just like to extend a huge thankyou to all the staff at Thomas Court for everything they have done for my son. You have helped with Identifying his additional needs and moving him on.
Amazing Company...
I am writing to express my sincere gratitude for the opportunity to be a part of this amazing company. It has been an honor to work alongside such talented and dedicated management and other staff members, and I feel incredibly grateful for the support and guidance that I am receiving. I was able to improve myself a lot after joining here and I considered this as my achievement.
Everyone here is committed to working together as a team to achieve our shared goals, and I have been continually impressed with the level of professionalism, collaboration, and creativity that I have witnessed.
Good Service...
I am happy with the arrangements, accommodation and the environment.
Excellent Provider...
Service User has a very good team around them including members of the Community Mental Health Team, Social Care and has an excellent provider with Citta Care. They have 1:1 care plus background support the rest of the time including over night. Service User can approach a member of staff at any point during the day or night should they feel they need urgent support.
Team Working...
I just wanted to say thank you and your staff for all of your support. My colleagues will agree with me in saying that this is the most stable we have seen him for many months, even years. I know that your service user is grateful for the support too.
Supportive...
I absolutely agree this is the most stable service user has been, certainly since I have begun working with him.
The Best ...
I would like to thank the team for the care they provide, in all the years he has been in different care facilities but Citta Care is one of the best and we were worried he would not see his 71st birthday, we are happy that you understand him and notice when he can become unwell and get him the correct support he needs.
Highly Recommended...
The whole team at Citta have gone above and beyond to make my sons move, adjustment and care top priority. Their professional yet genuinely caring manner has made what could have been a really tough time, that much easier.
We are genuinely indebted to the whole team - I cannot recommend them highly enough.
Farewell...
I want to use this (last) opportunity to express my gratitude to everyone I've worked with at Citta Care. Everyone has made my life easier since I joined Citta Care.
Prior to joining Citta Care, I've worked about 4 jobs, in 4 different sectors, but none of them compares to working at Citta Care. The quality of organisation and management at Citta Care surpasses the average quality one would get in other care organisations. Everyone's dedication, hard work, and camaraderie have been the driving force behind the team's successes. Whether it was lending a helping hand during challenging times or celebrating victories together, everyone has consistently demonstrated the true essence of teamwork at Citta Care.
I want to extend a special note of gratitude to the senior management team and my line manager. Your exceptional level of organisation and leadership have set a standard that surpasses what one might typically find in other healthcare organisations. Your guidance and support have been invaluable to me, and I am truly grateful for the opportunity to have worked under your leadership.
Leaving this team is undoubtedly bittersweet. While I am excited about the opportunities that lie ahead, saying goodbye to such an incredible group of individuals is very difficult. However, I take solace in knowing that the friendships we've cultivated extend beyond the confines of the workplace.
Best Care...
'B' expressed that while he believes that he requires additional support, Citta Care has been incredibly beneficial for him, Citta Care is the best thing to ever happen to him.
Comfortable...
The staff are really kind and funny, I always feel welcomed and comfortable. I am very happy with my placement here and would love to live within Citta Care for some time.
My father unfortunately passed away this week, staff have been helpful during this time and have made it easier to deal with.
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